Delivery Guarantee

What will happen if no one is in when my parcel is delivered?

As all our orders require a signature, the postman will not be able to deliver the parcel if nobody is at home. In these cases, the parcel will be taken to your local sorting office where it will be available for collection.

In theory, the postman should leave a card notifying you that you have missed the delivery and informing you of how to collect the return. However, in our experience, this often does not happen and it is possible that you may miss a delivery and not be notified. Therefore, please keep this possibility in mind if it is likely you may have missed a delivery.

If you do not collect the parcel from your local sorting office, it will eventually be returned to us. The period the sorting office hold the parcel for tends to vary and is not within our control. Items returned to us for non-delivery can be sent back out to you.

What happens if my order doesn't arrive?

In the event that your parcel doesn't arrive after, you should notify us within one month after the shipping timescales. Within your My Account page, you will find details of how long to wait before reporting a missing delivery, as well as an option to do so.

Once we confirmed that the parcel has indeed been lost, we will then resend your item or issue a full refund if you no longer require it. This guarantee time is for a month for your package.Please understand.